Where do you ship?
We currently provide delivery within the European Union.
For shipments to other countries, please send a message to firstname.lastname@example.org.
What is the shipping rate?
- Belgium: @ Home Delivery Bpost €5.90
- Rest of the European Union: @ Home Delivery DPD €5.90
Free Shipping on orders above €80
How long does shipping take?
- Monday - Friday: orders made before 11 am are shipped the same day.
- Weekends and official holidays: orders made in weekends are shipped on Monday.
The delivery time for your order is 1 to 5 working days on average.
How do I track my order?
Once your package is shipped, you will receive an email with your tracking number to track your package. If you cannot find the email, please check your spam folder or contact us at email@example.com.
Returns & exchanges
30-day return policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for a return
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
Start a return
To start a return, you can contact us at firstname.lastname@example.org.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com