Return & Refund Policy

Sometimes you may want to return an order, because the product didn’t meet your expectations or for another reason. No worries: you have the right to cancel your purchase within 30 days after receiving your order, without having to give a reason.

1) How to start a return

Email info@curafyt.com and include:

• your order number
• (optional) the reason for your return

We’ll create a return label and send it to the email address you used to request the return.

2) Return deadline & condition of products

• You have 30 days from the moment you start the return to send the products back to us.
• Please return the products to Curafyt:
  • with all accessories that were delivered
  • preferably in the original packaging
  • in original condition (as much as reasonably possible)

Return shipping costs are your responsibility.

3) Refund timing & amount

We may wait to issue your refund until:

• We have received your return, or
• You provide proof that the return has been shipped
  (whichever happens first)

Once approved, we refund your purchase amount minus a return handling cost of €6.90.

We process refunds as quickly as possible, and no later than 14 days after cancellation, provided the package is returned in its original, unopened condition.

4) How you’ll receive your refund

Refunds are made using the same payment method as your original purchase, unless you explicitly agree to another method. You won’t be charged any fees for receiving your refund.

5) Items that can’t be returned (hygiene & expiry)

For hygiene and safety reasons, we can’t accept returns for:

• supplements or other hygiene-critical products if the seal has been broken
• products with a short shelf life, or products that spoil quickly
• products returned after the expiry date (especially supplements)

Please handle products with care and pack them securely when sending them back.

Subscriptions

If you have a subscription, you can cancel anytime.

If a payment has already been charged, your cancellation will take effect from the next scheduled payment. For full details, please see our Subscription Terms & Conditions.

Product exchange

Want to exchange a product? No problem—just email info@curafyt.com.
Please note: the cost of returning the product is your responsibility.

Incorrect delivery address

Entered the wrong delivery address by mistake? Contact us as soon as possible at info@curafyt.com. We’ll do our best to update your order in time.