FAQ

Need help ?

You’ll find answers here to the questions we get most often, from delivery and orders to how our products work and what results to expect.

Shipping & service

If I order today, when will I receive my package?

Order on weekdays before 11:00 and we ship the same day. Order after 11:00 and we ship the next day. Weekends or holidays? Next business day it is.

  • Belgium <5kg (Bpost): usually delivered in 1-3 business days.
  • Belgium >5kg (PostNL): usually delivered in 1-3 business days.
  • Netherlands (PostNL): usually delivered in 1-3 business days.
  • Sweden (PostNL) and rest of Europe (GLS): usually delivered in 2-5 business days.
Copy link to this question
What is the cost of delivery?

For delivery and shipment costs, please look at our Shipping policy.

Copy link to this question
Where are your products made and shipped from?

Belgium. Made here, shipped from here.

Copy link to this question
How can I contact your customer service team?

Email us at info@curafyt.com or use the chat in the bottom-right corner of the page. We’ll get back to you ASAP.

Copy link to this question

Subscriptions

How do I log in to manage my subscription?

On desktop:

1. Click 'Account' top right

2. Click 'My Subscription'

3. Login - enter your email and click 'Continue'

4. Go to your inbox and copy the one-time code you received into the login screen.

5. You are now logged into your subscription management account.

Copy link to this question
I don’t have an account, can I still manage my subscription?

Yes.

1. Click 'Account' top right

2. Click 'My Subscription'

3. Enter your email and click 'Continue'

4. Go to your inbox and copy the one-time code you received into the login screen.

5. You are now logged into your subscription management account.

Copy link to this question
I didn’t receive my login code, what should I do?

Check spam/junk, make sure you’re using the same email as at checkout, and request a new code. If it still doesn’t work, contact our support.

Copy link to this question
How do I skip my next order?

In the Customer Portal, click “Skip next order”. You won’t be charged for that delivery; your subscription continues with the next cycle.

Copy link to this question
How do I pause my subscription?

1. Login to your Subscription Account (Click 'Account' > 'My Subscription' and follow instructions).

2. Next to the green 'Renew' button click the 3 dots and hit 'Pause' and then follow the instructions.

Copy link to this question
How do I resume a paused subscription?

1. Login to your Subscription Account (Click 'Account' > 'My Subscription' and follow instructions).

2. You will then see a green button that says 'Renew now'- click that.

Copy link to this question
How do I change how often I receive my order?

In the Customer Portal, choose “Change delivery frequency” and select one of the available options.

Copy link to this question
How do I change my next delivery date?

In the Customer Portal, open your subscription and choose “Change renewal date”, then pick a new date in the calendar.

Copy link to this question
How do I swap products or change what’s in my subscription?

1. Login to your Subscription Account (Click 'Account' > 'My Subscription' and follow instructions).

2. Under 'Products in next delivery' you will see a 'Swap' and 'Change' button - click either of those and follow the instructions.

Copy link to this question
Can I order sooner than scheduled?

Yes. Use “Renew now” to place your next subscription order immediately (it’s billed right away).

Copy link to this question
How do I change my shipping address or contact details?

In the Customer Portal, go to “Delivery address” and click “Change” to update your address, name, and contact information.

Copy link to this question
How do I change my delivery/shipping method?

In the Customer Portal, go to “Delivery method” and choose another option. The change applies from your next delivery.

Copy link to this question
How do I update my payment method?

In the Customer Portal, click “Change” under “Payment method”. You’ll receive a secure link by email to update your payment details.

Copy link to this question
How do I add a discount code to my subscription?

1. Login to your Subscription Account (Click 'Account' > 'My Subscription' and follow instructions).

2. Click the 'Add discount' button and follow instructions.

Note not all discounts are eligible for use with subscriptions.

Copy link to this question
How do I cancel my subscription?

On desktop:

1. Click 'Account' top right

2. Click 'My Subscription'

3. Login - enter your email and click 'Continue'

4. Go to your inbox and copy the one-time code you received into the login screen.

5. You are now logged into your subscription management account. Next to the green 'Renew' button click the 3 dots and hit 'Cancel' and then follow the instructions.

------

Problems? Email info@curafyt.com for help.

Copy link to this question
Can I reactivate after canceling?

Typically not from the portal. If you want to start again, place a new subscription order in the store.

Copy link to this question
Why can’t I edit my subscription?

If your subscription cannot be edited, please contact our support team via info@curafyt.com

Copy link to this question

Products & use

Are your products natural?

Up to 99% natural. Whenever we can, we choose natural ingredients. In the rare cases where a natural option is virtually impossible, we use a synthetic alternative.

Copy link to this question
Who formulates your products?

A team of experts, led by our Co-Founder and Veterinarian Valérie De Clerck, together with a biochemist and a pharmacology expert.

Copy link to this question
How do you make your supplements?

We source ingredients from top-quality suppliers worldwide. Then we manufacture the final products in Belgium in ISO 22000, FCA (GMP+) and bio-certified facilities.

Copy link to this question
Can I combine multiple Curafyt products together?

Curafyt products can generally be combined, but if you’re looking for tailored advice based on your horse’s specific needs, we recommend speaking to your vet or contacting us at info@curafyt.com.

Copy link to this question
My horse is a picky eater, will they eat it?

Totally understandable. In our experience, even picky eaters usually accept the supplement well when you introduce it gradually over 7 days:

  • Days 1–2: start with 25% of the recommended daily amount
  • Days 3–4: increase to 50%
  • Days 5–6: increase to 75%
  • From day 7: give the full dosage (100%)

✓ This helps your horse get used to the taste step by step
✓ And gives the digestive system time to adjust smoothly

Extra peace of mind: If your horse still refuses it, you can return the smallest pack and receive 50% of the purchase price back.

Copy link to this question
Do you have samples of your products?

We don’t offer samples, as it’s important that horses use the supplement consistently over time to properly assess its effects.

A single dose, unfortunately, doesn’t provide a reliable impression of its benefits.
Worried your animal won’t like the supplement? No worries!

In our experience, even picky eaters usually accept the supplement well when it’s introduced gradually over 7 days:

  • Days 1–2: start with 25% of the recommended daily amount
  • Days 3–4: give 50%
  • Days 5–6: increase to 75%
  • From day 7: give the full dosage (100%)


✓ This helps your animal gradually get used to the taste
✓ While supporting a smooth digestive transition

Extra peace of mind: If your animal still refuses the supplement, you can return the smallest pack and receive 50% of the purchase price back.

Copy link to this question
Why do your supplements contain functional carriers?

In a powder made from herbs, it’s important that all ingredients remain evenly distributed.
Without a carrier, the different herbs, each with its own weight and structure, would separate.

The result? One scoop might contain a lot of one herb and almost none of another.

Thanks to a carrier, the mixture stays stable and easy to dose, ensuring that every scoop contains the same amount of active ingredients. This way, you can be sure your animal receives the full and correct effect every day.


That’s why we deliberately choose natural carriers such as rice bran or flaxseed powder.
They not only ensure proper distribution and user-friendliness of the powder, but also provide nutrients themselves, such as fibres and healthy fatty acids, which add real value to your animal’s health.


This is in contrast to some other companies that use carriers like vanilla powder, which only serve as fillers and flavoring, have no beneficial effect, and mainly act as unnecessary ballast for the body.

Copy link to this question

Still have a question ?

Get in touch with our team, we’ll take the time to understand your situation and help you find the best solution.

Contact us